Come work with us!
Join our fun-loving, multicultural, and dynamic team of travel and outdoor enthusiasts! We’re looking for energetic individuals who approach every task with a people-first attitude and love to laugh while getting the job done.
Adventure Travel West is Currently Hiring for the following positions:
Operations Coordinator
Position Overview
We are seeking an organized, detail-oriented Operations Coordinator with a passion for U.S. national parks and outdoor adventure. The ideal candidate has previous experience in the tourism industry, is familiar with tour logistics and supplier relations, and brings a willingness to learn, innovate, and contribute to our company’s mission. A keen attention to detail is a must for success in this position. A sense of ownership in one’s responsibilities, excitement to improve systems, and technical aptitude including a willingness to learn new IT systems will be very advantageous to one’s success (and enjoyment!) in this role.
Responsibilities
As Operations Coordinator, you will collaborate closely with the Operations Manager to support the day-to-day duties within the operations department. Additionally, you will collaborate closely with the sales team and General Manager to support company operations.
Key duties include:
- Booking & Inventory Management: Manage bookings for accommodations, restaurants, and third-party activities, ensuring accurate database updates.
- Supplier Relations: Maintain and build productive relationships with suppliers, negotiate prices and policies, and resolve logistics issues, particularly during peak seasons.
- Pre-tour Preparation: Compile trip-specific information folders for guides, including client manifests, booking summaries, and detailed itineraries.
- On-Call Emergency Support: Share responsibility for managing the emergency phone during peak season, including some weekends and evenings.
- Vehicle Maintenance and management: Scheduling and organizing seasonal maintenance of tour vans prior to tour departure and seasonal maintenance.
Additional Responsibilities
- Develop customized travel itineraries based on client preferences and budgets.
- Conduct destination research and support compliance and lease management tasks.
- Assist the Operations Manager with vehicle organization, maintenance and repair, DOT compliance, and reporting.
- Support all sustainability-related efforts as we strive to reach our sustainability goals and lead by example in sustainable active outdoor travel.
- Operations Coordinator will be asked to carry out any other duties that can reasonably be requested from time to time within the framework of this position, and the skills, training and experience of the incumbent.
Qualifications
Key competencies:
- Must be in Denver area to accommodate hybrid WFH schedule
- Must be able to drive a 15-passenger van with trailer.
- A minimum of 3 years in the adventure travel industry and a passion for this sector of the market
- Firsthand adventure travel experience in the Western USA national parks and trails
- Strong organizational, analytical and problem-solving skills
- Excellent written and oral communication skills
- Computer literacy, familiar with databases and extensive experience with excel program
- Excellent attention to detail
- Experience in the tourism industry or a similar role, with knowledge of trip design, logistics, and supplier relations.
- Exceptional organizational skills, attention to detail, and ability to adapt to new IT systems.
- A proactive approach with a sense of ownership and an eagerness to build and improve systems.
- Bi-lingual (especially German-speaking) not required but please let us know if you are.
Work Environment
- Standard work hours are Monday to Friday, with some on-call weekends and evenings during peak season.
- Hybrid work schedule: three days a week in our Denver office.
- Teamwork makes the dream work. We have fun, respect each other and keep true to our mission of providing top-quality tours and unparalleled customer service to everyone we work with.
Benefits
- Competitive salary $50,000 - $52,000 depending on experience
- Hybrid work environment
- Health Stipend
- Discount on WETG tours
- Fun, flexible, multi-cultural work environment.
Why Join Us?
At Adventure Travel West, we offer the chance to work with a fun, respectful and collaborative team in the adventure travel industry. Here you can contribute meaningfully to sustainable tourism while developing your career and working in an international environment. We’re growing and want you to grow with us.
If you’re ready to bring your skills and passion to a dynamic team dedicated to making adventure travel accessible and responsible, please send us your CV and cover letter.