Come work with us!
Join our fun-loving, multicultural, and dynamic team of travel and outdoor enthusiasts! We’re looking for energetic individuals who approach every task with a people-first attitude and love to laugh while getting the job done.
Adventure Travel West is Currently Hiring for the following positions:
Operations Manager
Adventure Travel West is hiring an Operations Manager, if your qualifications are aligned with the job description and you are interested in applying for this role, please send us your CV and cover letter with Operations Manager Application in the subject line.
Location: Denver, CO (Hybrid/On-site)
Start Date: As soon as possible
Company Overview
Adventure Travel West is a Denver-based B2B tour operator with over 20 years of experience in multi-day hiking, active sightseeing, and environmentally focused adventure tours throughout the United States' wilderness and heritage areas. We specialize in fixed and custom departures for clients across Europe, APAC and North America. ATW offers tours in English and German languages catering to a large number of our German-speaking clientele.
Adventure Travel West is part of the World Expeditions Travel Group (WETG) which consists of an innovative range of brands that offer diverse holiday experiences for the many interests and segments of the international adventure travel market. We lead by example with our commitment to sustainability and our people.
Position Summary
We are seeking an experienced, organized and detail-oriented Operations Manager to oversee the planning, coordination, and successful delivery of our guided tours. The ideal candidate has a minimum of 3 years of experience in an operations role in the tourism industry and brings a willingness to learn, innovate, and contribute to our company’s mission. A sense of ownership in one’s responsibilities, excitement to improve systems, and strong organizational skills will be very advantageous to one’s success (and enjoyment!) in this role.
This role is fundamental to ensuring operational excellence and a seamless travel experience for our guests. You will work closely with the General Manager and other key departments to ensure every trip meets high standards of safety, compliance, and guest satisfaction.
Key Responsibilities
- Ensure trips are operated safely, in full compliance with federal and local regulations, and to a high standard of guest experience, leadership, and environmental stewardship
- Collaborate with cross-functional teams (sales, marketing, reservations, and management) to align operations with business goals
- Lead, support, and manage the guide team to ensure efficient and professional trip execution. Hire and train new guides as needed
- Conducts and ensures the completion of guide performance reviews
- Submit for, secure and manage all permits within regulation
- Fulfill and manage Commercial Use Authorization (CUA) and Department of Transportation (DOT) compliance and reporting requirements
- Oversee and execute on permit tracking schedule deadlines with precise accuracy and timeliness.
- Manage the company’s vehicle and trailer fleet, ensuring availability and maintenance aligned with tour schedules
- Monitor trip budgets and approve operational expenses according to set tour plans
- Oversee inventory use, maintenance schedules, and equipment servicing
- Analyze client feedback and implement quality improvements to enhance guest satisfaction
- Manage after-hours emergency contact system for tour support as part of staff rotation.
- Maintain risk management protocols and documentation
- Coordinate with the General Manager regarding vehicle and inventory insurance, including Certificates of Coverage (COC) for partners
- Support the development of new products and regularly review existing offerings in line with the company’s strategic goals
- Communicate with international agents specific to operational details as needed.
- Assist in itinerary costing and schedule review
Qualifications & Competencies
- Minimum 3 years of experience in adventure travel or inbound travel operations. *Please note you must have industry experince to be considered for this role as it is key to your success in this position.
- In-depth knowledge of travel and hiking within the national parks of the Western U.S.
- Strong organizational, analytical, and problem-solving skills
- Excellent written and verbal communication abilities
- Proficiency in all Microsoft programs and ability to adapt to new IT systems.
- High attention to detail and ability to manage multiple priorities
- Initiative-driven, with a mindset for business growth and process improvement
- Knowledge of safety and risk management best practices in active travel
- Team-oriented, collaborative approach
- A proactive approach with a sense of ownership and an eagerness to build and improve systems
Work Environment
- Standard work hours are Monday to Friday, with on-call weekends and evenings during peak season.
- Hybrid work schedule: option to work from home two days a week - three days required week in office.
- Teamwork makes the dream work. We have fun, respect each other, and keep true to our mission of providing top-quality tours and unparalleled customer service to everyone we work with.
Benefits
- Salary based on experience, starting at $75K
- Hybrid work environment: three days a week in our Denver office
- Health Stipend
- Discount on WETG tours
- Fun, collaborative and multi-cultural work environment.
Why Join Us?
At Adventure Travel West, we offer the chance to work with a fun, respectful and collaborative team in the adventure travel industry. Here you can contribute meaningfully to sustainable tourism while developing your career and working in an international environment. We’re growing and want you to grow with us.
If you’re ready to bring your skills and passion to a dynamic team dedicated to making adventure travel accessible and responsible, please send your CV and cover letter